Description: Job Title : Client Success Manager Reports To : Senior Client Success Manager FLSA Status : Exempt The Company... ...personal, friendly, supportive, and professional approach to customer service. Providing a…
Customer Support · San Francisco, CA
Customer Success Manager jobs in San Francisco, CA
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
1,003
Open roles today
$37–$84/hr
Typical pay range
$115k
Median, full-time
8
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01
Open customer success manager roles
12 shown of 1,003 · sorted by freshness
$130k - $178k
opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the role: The Customer Success Manager role will play a critical part in the exciting growth and retention trajector…
$233k - $274k
to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and... ...roleAs a Director of Checkr’s Strategic Customer Success team, you will lead a team of 5 experienced Customer Suc…
$171.2k - $273k
SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ...of Salesforce.Salesforce is seeking a Customer Success Manager, Di…
$80k - $150k
Customer Success $80k – $150k • 0.0% – 0.4% We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after…
$103k - $128.6k
The New BusinessMarket Development Manager (MDM) for CA manages the business development process in their respective region of the country... ...posted? Follow the link below to create an account and set up custom job al…
$203.5k - $274.7k
priorities to deliver cohesive, full-funnel campaigns that inspire our customer and fuel growth. Partnering closely with Brand Marketing,... ...understanding of consumer behavior and market trends.Agency Management: Mana…
$150k - $350k
organization, apply now.We are currently seeking a Managing Director, Client Executive to join our... ...the ability to grow and improve client/ customer relationships, implement change, and... ...organizations at C-leve…
$162k - $230k
mission, the Sales team partners closely with customers to deeply understand their businesses... ...meaningful revenue growth and long-term success on the platform—while maintaining strong... ...the RoleWe’re looking for…
$160k - $185k
the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values... ...just getting started.Role OverviewAs an Enterprise Customer Success Manager, yo…
$155k - $175k
want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high... ...: We are seeking a highly motivated and skilled Customer Success Manager with a…
$153.85k - $181k
software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting... ...The Team You’ll Work With We’re looking for exceptional Customer Success Manage…
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What customer success managers earn in San Francisco
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $37–$49 | $77k–$101k |
| Mid level | $47–$64 | $98k–$133k |
| Senior | $61–$84 | $126k–$175k |
Adjusted for the San Francisco market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
02
Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
05
VP of Customer Success
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