$88k - $103k
new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and... ...the team/role Reporting to the Director of Customer Success, the Associate Customer Success Manager wil…
Customer Support · San Francisco, CA
Customer Success Manager jobs in San Francisco, CA
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
954
Open roles today
$37–$84/hr
Typical pay range
$115k
Median, full-time
6
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01
Open customer success manager roles
12 shown of 954 · sorted by freshness
$168.6k
RWE-C, Advanced Analytics etc. Our Ideal Candidate The successful candidate will have a track record of success across most of the... ...of major pharmaceutical companies ~ Demonstrated success managing a balanced pipeli…
$103.88k - $282k
role that combines executive relationship management, sales leadership, account strategy, and... ...innovation, transformation, and client success. Your Role Own and grow a... ...and accelerate growth. Maintain strong cu…
$153.85k - $181k
software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting... ...The Team You’ll Work With We’re looking for exceptional Customer Success Manage…
$153k - $181k
software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting... ...page [ THE TEAM YOU’LL WORK WITH The Enterprise Customer Success team here at C…
$151k - $207.9k
opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the role: The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention traje…
enterprise solution for frontline workforce management. Fountain’s automated, customizable... ...Fountaineers as we empower our hundreds of customers and millions of frontline workers around... ...work together. Fountain…
$85k - $110k
business reviews with firm leadership and case management staff Monitor account health, get... ...forecasts in HubSpot Contribute customer feedback to Product and Marketing (case... ...Looking For ~2–4 years in a custome…
$80k - $150k
Customer Success $80k – $150k • 0.0% – 0.4% We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after…
Drive strategic growth and client success as a Director, Client Partner at EPAM. You'll manage a portfolio of strategic accounts, identify expansion opportunities, and orchestrate solutions that address client challenges…
client accounts, owning senior-level client relationships and successfully ensuring the quality, integrity, value and financial metrics of... ...and owning business results. Req# 1025899746 Manage all commercial aspects…
perfect opportunity to join EPAM in Account Management to work with enterprise clients across... ...Managers, and Delivery Teams to help customers achieve their goals. Account Management... ...engagement approaches, buil…
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What customer success managers earn in San Francisco
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $37–$49 | $77k–$101k |
| Mid level | $47–$64 | $98k–$133k |
| Senior | $61–$84 | $126k–$175k |
Adjusted for the San Francisco market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
05
VP of Customer Success
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