Overview At Gallagher, we’re looking for a Client Service Manager to join our Commercial team. In this role, you’ll work... ...clients and carrier partners through timely responses and strong customer service, ensuring t…
Customer Support · Fresno, CA
Customer Success Manager jobs in Fresno, CA
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
194
Open roles today
$25–$57/hr
Typical pay range
$78k
Median, full-time
2
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01
Open customer success manager roles
12 shown of 194 · sorted by freshness
new business relationships, identifying customer connectivity needs, and delivering broadband... ...generated after qualifying sales are successfully installed and invoiced. Essential... ...best broadband solutions. Buil…
$74.8k - $95.7k
Requisition Number: 225575 Job Description Cintas is seeking a Key Account Manager - Rental. The Key Account Manager is responsible for maintaining, retaining, and growing customers through effective relationship-buildin…
transformational growth in the Trade Promotion Management (TPM) and Trade Promotion Optimization... ...during the sales cycle to ensure successful solution deployment. What you... ...willingness to travel as required to…
Job Description Job Description In-house recruiter -- The Attorney & Client Success Manager will assist with coordination of the full cycle talent acquisition/recruitment process for lateral shareholders and associates a…
Immediate opening for Deposit Sales/Relationship Manager with a very successful regional financial institution. Focus is to generate core deposits and establish deposit management relationships. RESPONSIBILITIES: Generat…
$25 - $29 per hour
efforts Develop and improve sales and inventory systems Track and maintain material inventory Physically bundle materials for customer pickup Schedule and coordinate deliveries Bring fresh ideas to help grow the division…
Foster and expand relationships across customer supply chain departments, collaborating... ...Drive market share expansion by actively managing an opportunity pipeline and qualification... ...exceptions, etc. Requirement…
We are currently hiring multiple Remote Customer Support Coordinators to join our growing team. This position is fully remote and designed for individuals who enjoy assisting others and working in a flexible environment.…
round, and hold the fill-rate standards our customers expect. THE ROLE You are one of... ...coordination to ensure customer success Customer issue resolution and service... ...experience in fresh produce sales or account…
$135k - $165k
organization in the dairy industry to hire a Strategic Account Manager . This role focuses on building and leading relationships with... ...teams to deliver high-value solutions. This is a high-impact, customer- facing r…
$135k - $165k
national key account program and is seeking a Strategic Account Manager to lead relationships with large, progressive dairy operations... ...accounts nationwide Manage a defined portfolio of strategic customers with reve…
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What customer success managers earn in Fresno
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$33 | $52k–$68k |
| Mid level | $32–$43 | $66k–$90k |
| Senior | $41–$57 | $86k–$119k |
Adjusted for the Fresno market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
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VP of Customer Success
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