Senior Customer Success Manager (Remote | Flexible | Performance-Based Role) Are you an experienced Customer Success or Client Support professional who thrives in a self-directed, performance-based environment ? We’re lo…
Customer Support · Phoenix, AZ
Customer Success Manager jobs in Phoenix, AZ
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
965
Open roles today
$27–$62/hr
Typical pay range
$84k
Median, full-time
2
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01
Open customer success manager roles
12 shown of 965 · sorted by freshness
Job Description Job Description The Cohere Beauty Customer Success Manager (CSM) supports the execution of customer product development programs, partnering closely with Department Leads and cross-functional teams to del…
Child and Family Teams members (stakeholders, therapists, case managers, etc.) and agency management. Familiarity with Child and Family... ...is to prevent out-of-home care and support youth in achieving success within t…
We are currently seeking a motivated and customer- focused individual to join our team.... ...looking for an Assistant Customer Experience Manager to support our mission of delivering... ...is a Part-Time and Full-Time r…
Description: We're looking for an experienced Manager to lead our dedicated Account Management... ...trusted Google Featured Partner, with a success record of helping over 36,000 small... ...managing and building high-pe…
Job Description Description: As an Account Manager, your main responsibility will be to ensure the growth, success, and satisfaction of our marketing services clients... ..., you will act as the primary contact for our c…
$80k - $150k
Customer Success $80k – $150k • 0.0% – 0.4% We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after…
$70k - $80k
lead generation and engagement software to successful real estate agents across the country.... ...We're hiring a Strategic Client Success Manager to oversee a dedicated book of high-... ...a trusted advisor to a portfol…
$173k - $185k
owners can focus on their craft and their customers. With teams in Denver, San Francisco,... ...who helps build Gusto should share in its success. Offer amounts are determined by role,... ...About the Role: As a Partner…
lead generation and engagement software to successful real estate agents across the country.... ...growth. Reporting directly to the Manager of Client Success, the Client Success Manager... ...experience ~3+ years of exp…
revenue cycle certification preferred EXPERIENCE • Minimum 5–7 years of progressive experience in healthcare revenue cycle management • Experience working with physician practices, ambulatory surgery centers, or musculos…
timely project delivery. Strong attention to details and time management skills are required for this role. Essential Duties and Responsibilities... ...of managers and employees. Ability to develop and maintain successfu…
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What customer success managers earn in Phoenix
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $27–$35 | $56k–$73k |
| Mid level | $34–$47 | $71k–$97k |
| Senior | $44–$62 | $92k–$128k |
Adjusted for the Phoenix market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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