bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management... ...Tolling Market Lead will be responsible for the growth and success of t…
Customer Support · Phoenix, AZ
Customer Success Manager jobs in Phoenix, AZ
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
701
Open roles today
$27–$62/hr
Typical pay range
$84k
Median, full-time
12
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01
Open customer success manager roles
12 shown of 701 · sorted by freshness
$165.89k - $234.2k
Job Details:Job Description: The Senior Accounting Manager leads global teams across the United States, Costa Rica, Malaysia, and Vietnam... ...across global close, consolidation, and reporting processes. Success in this…
$80k - $150k
Customer Success $80k – $150k • 0.0% – 0.4% We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after…
technologist mindset, with the ability to conceptualize and develop custom tools, automations, and AI integrations to elevate our... ...Serve as a Product Owner for PLS-CADD software. This includes the management of PLS-…
intense self-motivation with well-developed time- management skills.You should also have proven track record of verifiable new customer acquisition sales experience in a quota... ...the process, you can set the bar for y…
responsible for driving and achieving specific sales goals by managing the business relationship of strategic accounts for our OEM segment... ...gains, and maintaining the portfolio of solutions and customer satisfaction…
bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management... ...overall competitivenessRecognize and celebrate pursuit successes and mi…
$65k - $140k
Family Group:Commercial Sales & ServiceCultivates, builds, and manages relationships with a portfolio of small business clients to build... ...plan, including relationship management strategies, to achieve customer reten…
of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water... ...and projects, assistance in implementing measures to drive successful project…
community, but around the world. HDR is looking for a project manager whose experience focuses on client development and delivery of... ...projects. The ideal candidate should have a proven background in successfully del…
Development Director / Account Leader for Hyperscaler Clients, you will manage client experience and satisfaction, deliver client growth... ...to the Arcadis Leadership profile of being curious, driving success and ignit…
If you are customer focused, enjoy building relationships and providing financial advice... ...clients, a role as a Business Relationship Manager is for you. As a Business Relationship... ...workforce are directly linke…
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What customer success managers earn in Phoenix
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $27–$35 | $56k–$73k |
| Mid level | $34–$47 | $71k–$97k |
| Senior | $44–$62 | $92k–$128k |
Adjusted for the Phoenix market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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