$160k - $187k
Pivot Point Solutions Pivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries. We partner with organizati…
Engineering & IT · San Francisco, CA
IT Support Specialist jobs in San Francisco, CA
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
136
Open roles today
$27–$64/hr
Typical pay range
$91k
Median, full-time
3
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Open it support specialist roles
11 shown of 136 · sorted by freshness
$30 - $34 per hour
experiences to succeed in life. Our services include academic support and college counseling, job placement and employment training,... ...life. Title: IT Specialist Salary: $30.00 - $34.00 per...
$26 - $28 per hour
stacking network devices, cable patching, physical layer troubleshooting, equipment disposal, and Cisco/Avaya IP phone installation and support. This role supports facilities operations, site security, and project-based…
$100k - $120k
to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions... ...we’re bridging the gap between IT and People by offering unique support bas…
We are seeking IT Support Specialists to work in a consulting environment for a variety of clients, primarily in the biotechnology industry. Currently hiring for full-time, onsite work only. You will be required to provi…
$80k - $100k
Bay Area, TruAdvantage is an award-winning managed IT Service provider that specializes in real-time IT support, cybersecurity, cloud, and Strategic IT... ...Teamwork Position Overview: IT Support Specialist II is a mid-…
$29 - $32 per hour
IT Heldesk Specialist Northern California (San Francisco Bay Area) Hourly rate: $29.00–$32.00 (based on experience) Work Hours MON... ...Responsibilities Respond to user inquiries and provide technical support via phone,…
Job Description The Credit Support Specialist coordinates activities between the market, the Underwriter, and other areas of Wholesale Lending Serves (WLS). Activities include the handling of executed commercial loan do…
$45 - $50 per hour
The Lead Desktop Systems Specialist is responsible for providing advanced 2nd and 3rd level support of hardware, software, and operating systems for Apple and PC-based computing platforms while leading a team of desktop…
$59.92k - $78.65k
Job Description Job Description The Role: Minted is seeking a skilled IT Support Specialist II to champion the technical needs of our growing business. In this role, you will serve as a subject matter expert for our corp…
$50 per hour
Application Process (Takes 20–30 mins to complete) Upload resume AI interview based on your resume Submit form Resources & Support For details about the interview process and platform information, please check: For any h…
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What it support specialists earn in San Francisco
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $27–$37 | $56k–$77k |
| Mid level | $37–$50 | $77k–$105k |
| Senior | $49–$64 | $101k–$133k |
Adjusted for the San Francisco market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
01
Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
02
List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
02
IT Support Specialist
03
Senior IT Support Specialist
04
Systems Administrator
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