Description Tier I and II Customer Support job description: Provide Tier I and II... ...ticketing system is to make sure Service Desk Specialists are logging details for each call or... ...to build a teamwork culture. Re…
Customer Support · Denver, CO
Technical Support Specialist jobs in Denver, CO
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
576
Open roles today
$21–$43/hr
Typical pay range
$63k
Median, full-time
10
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open technical support specialist roles
12 shown of 576 · sorted by freshness
$50 per hour
Product Development environment.Location: This position does not support teleworking; you will be located near our Lockheed Martin Space... ...process specifications• Attend Design Reviews and provide technical feedback…
timeWork type: PermanentRelocation: FalsePosition ID: FEMA-KR-13072950-MPDocument ID: 886029400Grade: GS 13Job category: Emergency Management Specialist (0089)Hiring path: fed-competitive, fed-transition, land, vet, mspo…
the world. In the role of Specification Specialist II, we'll count on you to: Prepare... ...contract documents specifications for technical projects while ensuring compatibility with... ...create a sense of belonging and…
$123k - $163k
Salary: $123,000 - 163,000 per year Requirements: Experience in application support and knowledge of ITIL service management principles or a comparable ITSM framework Technical application support experience with platfor…
$83.16k - $118.8k
Environment requires modernization and design optimization to support evolving business initiatives. Fragmented data ingestion applications... ...3 years of experience in data warehouse related teamsRequired Technical Sk…
$122k - $145k
enable efficient and quality solution design through clear requirements, reducing delivery risk by minimizing ambiguity and rework. You support collaboration across client and Slalom delivery teams throughout our project…
$118.68k
Agency: U.S. Fish and Wildlife ServiceDepartment: Department of the InteriorSub agency: Digital Services and Analytics, Branch of Geospatial Data ServicesSalary: Starting at $118,675 Per year (GS 13)Dates: Open 09/22/202…
$82.1k - $172.4k
historical program performance, monitor the forecasted completion data, interface directly with the customer's on-site personnel, and support recommendations made to the CACI executives, Program Managers, and Control Acc…
What is our impact on the world?Watch Our Story:' Independently support enterprise connectivity services across office LAN/WAN, branch... ...standards, and change control requirements.Create and maintain technical docume…
We are currently seeking a qualified IT Business Analyst to support this engagement. Please review the complete requirements, work... ...configurations aligned to enterprise standards Partner with technical teams on inte…
Position Overview Sycle is seeking a highly analytical and technical Technical Business Analyst to partner directly with our Product... ...understand data models without needing constant engineering support. High Adaptab…
02
What technical support specialists earn in Denver
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $21–$27 | $44k–$57k |
| Mid level | $26–$35 | $55k–$72k |
| Senior | $33–$43 | $68k–$90k |
Adjusted for the Denver market from national ranges.
03
What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
05
Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
02
Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
04
Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
05
Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
06
Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
Ten quiet minutes a day
Applying for technical support specialist jobs in Denver?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.