$52k - $72.8k
related discipline is preferred. ~0-2 years of experience in IT support. ~ Working knowledge of Windows 11, Microsoft 365, Active... ...but not mandatory. Responsibilities: Provide first-line technical support to end use…
Customer Support · Denver, CO
Technical Support Specialist jobs in Denver, CO
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
675
Open roles today
$21–$43/hr
Typical pay range
$63k
Median, full-time
5
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01
Open technical support specialist roles
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Description Tier I and II Customer Support job description: Provide Tier I and II... ...ticketing system is to make sure Service Desk Specialists are logging details for each call or... ...to build a teamwork culture. Re…
$60k - $65k
business processes to identify opportunities for improvement. We develop business cases for process and technology enhancements. We support project management activities to deliver approved system and service upgrades. W…
$28 - $30 per hour
0 annually Target Start: August 24, 2026 The Role We’re hiring a Service Desk Analyst to join a small, hands-on IT team supporting internal employees across the organization. This is a fully onsite, full?time position an…
$85.6k - $141.2k
promise to be there when our customers need us most. As a Technical Specialist, you are responsible for handling complex, high-exposure... ...counseling services, health coaching and other resources to support your daily…
$55k - $75k
it forward | creating lasting value by investing generously in our people, platforms and community Position Summary As a Technical Support Technician at Can/Am, you own the front line for client-reported issues in Teller…
Amazing Care… AMAZING! Founded in 2004, Amazing Care Home Health Services was built on a simple but powerful belief: when employees are supported, empowered, and valued, exceptional patient care follows. For over two dec…
Systems Analyst (BSA), Distribution & Logistics, serves as the technical authority and primary architect for the North American logistics... ...resource allocation. III. Operational Asset & Technical Support Liaison ● Sp…
The Technical Support Specialist (TSS) will provide support and basic issue resolution to all Swisslog Healthcare customers and employees via phone, e-mail, chat, and other electronic medium, such as network access into…
$64.3k - $71.4k
Analyst is the first point of contact for employees requiring technical assistance and support across Structural Integrity Associates and its... ...professional experience in a network or desktop systems specialist role…
$105k - $115k
gap between business stakeholders and technology teams while supporting a growing enterprise ERP environment. This individual will play... ...optimization of D365 and other enterprise applications. Work with technical te…
$30 - $35 per hour
industries such as construction, geospatial, agriculture, and transportation. On their behalf, we are seeking a Business Systems Analyst to support and enhance their Partner Relationship Management (PRM) operations. This…
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What technical support specialists earn in Denver
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $21–$27 | $44k–$57k |
| Mid level | $26–$35 | $55k–$72k |
| Senior | $33–$43 | $68k–$90k |
Adjusted for the Denver market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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