control. This role will work primarily to support the customer relationship with Amazon. We are seeking a Program Specialist Customer Success who combines supply chain... ...Mindset Investigate operational or technical i…
Customer Support · Seattle, WA
Technical Support Specialist jobs in Seattle, WA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
237
Open roles today
$24–$49/hr
Typical pay range
$72k
Median, full-time
11
Fresh in this list
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01
Open technical support specialist roles
12 shown of 237 · sorted by freshness
we are looking for a Bridge Hydraulics Specialist to join our team. You are going to work... ...and drainage systems.· Prepare and review technical deliverables—hydraulic reports, scour calculations... ...engineers, cond…
$92.3k - $166.85k
skilled CAEG Systems Administrators to provide specialized technical support, administrative oversight, and ensure the high availability... ...Provide high-level technical mentorship and guidance to non- specialist engin…
$115.01k
is a shared services organization that supports all of UW Medicine. UW Medicine is comprised... ..., systems managers, senior computing specialists, and operations personnel of varying... ...work with personnel of variou…
$42.11 - $89.42 per hour
expectSeeking an IT Analyst II for the Seattle office to provide technical assistance to employees, executives, and teams. Resolve technology issues and keep a busy office running smoothly. You will support employees, ex…
$147.9k - $200.1k
We are hiring an accomplished Senior WW Storage GTM Specialist to support the growth of AWS Storage services with a specific focus on object... ...strategically and analytically about business, product, and technical cha…
$122k - $145k
enable efficient and quality solution design through clear requirements, reducing delivery risk by minimizing ambiguity and rework. You support collaboration across client and Slalom delivery teams throughout our project…
$129.36k - $215.6k
serves as the central liaison between business stakeholders and the technical IAM Engineering team. The individual acts as the "Product Owner... ...identity creation,deletions, vaulting, and password management. Support…
$100k - $120k
to join our team. This position is ideal for someone with deep technical accounting expertise related to complex investments and a strong... ...The role offers the opportunity to guide reporting activities, support a sma…
$94k - $142.3k
, and you are the future of Salesforce.We are seeking a highly technical and detail-oriented Sr. Analyst, Demand Generation Analytics to... ...limitless in all areas of your life. Our benefits and resources support you t…
interprets and generates reports on Boeing competitors' products to support business decisions, sales strategies and trainingCommunicates... ...of new or improved products and featuresProvides input on technical attribut…
Analyze business and data requirements and translate them into technical solutions. Write and optimize complex SQL queries across large... ...dashboards and reports using Tableau and QuickSight. Support ETL jobs and data…
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What technical support specialists earn in Seattle
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $24–$31 | $50k–$65k |
| Mid level | $30–$39 | $62k–$81k |
| Senior | $38–$49 | $78k–$102k |
Adjusted for the Seattle market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
04
Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
05
Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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