$49.92k - $56.16k
approach. Responsibilities: We provide exceptional customer support and handle break/fix requests promptly. We work assigned IT... ...looking for someone who can support our team with dependable technical service and str…
Customer Support · Seattle, WA
Technical Support Specialist jobs in Seattle, WA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
224
Open roles today
$24–$49/hr
Typical pay range
$72k
Median, full-time
4
Fresh in this list
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Open technical support specialist roles
12 shown of 224 · sorted by freshness
software asset lifecycle within ServiceNow SAM Pro. The role supports license compliance, maintains accurate entitlement and discovery... ...skills with ability to explain licensing concepts to non- technical audiences a…
$73.15k - $174k
you’re considering Capgemini is hiring Functional Consultants / Business Analysts across junior, intermediate and senior bands to support a large, complex Teamcenter-based PLM modernization for a major Aerospace & Defens…
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team... ...Skills Providing customer break fix support for designated equipment Communicating... ...colleagues Requirements Typically…
$70.5k - $105.8k
Requisition Summary As the Aftermarket Purchasing Data Analyst, you will have the opportunity to learn about and support the aftermarket business and to develop analytics tools focused on delivering the highest value to…
anomaly/exception detection Tableau dashboards Identify opportunities to enhance execution efficiency and advance control maturity Support risk management and new product initiatives through script development, documenta…
$6,685 - $9,045 per month
development teams and business operations. This role is responsible for supporting the overall systems development lifecycle, specifically... ...and user documentation. Provide ongoing functional and technical support to…
$85.51k - $128.27k
with Microsoft Excel, Access, PowerPoint and Word. Demonstrate high-level of understanding in using and/or maintaining a Decision Support System. Ability to understand medical cost structures as it relates to service lin…
$102.5k - $170.5k
Chain Organization. The Data Analyst 3 will provide ongoing data support, performance analysis and storytelling, which will lead to... ...of data management and data analysis; demonstrated ability to technically mentor a…
$66.9k - $120.6k
, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview This role supports organizational decision-making by producing data insights and reports that inform di…
$120k - $130k
Autopilot, Entra ID and related cloud services Maintain and support VMware and/or Hyper-V environments, including virtual machine lifecycle... ..., assessments, and penetration testing Provide Tier 2/3 technical support…
$100 per hour
Economics Location: Seattle, WA (Hybrid), or Eagan, MN (Hybrid) Overview: The Senior Business Analyst, Commercial Economics supports pricing, deal performance, and customer analytics across IB Legal, helping drive revenu…
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What technical support specialists earn in Seattle
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $24–$31 | $50k–$65k |
| Mid level | $30–$39 | $62k–$81k |
| Senior | $38–$49 | $78k–$102k |
Adjusted for the Seattle market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
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Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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