$66k - $70k
of the Admission Operations Team, this position serves as the technical administrator for the Slate Customer Relationship Management (CRM... ...system. The role configures, maintains, and optimizes Slate to support effic…
Customer Support · Portland, OR
Technical Support Specialist jobs in Portland, OR
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
269
Open roles today
$21–$43/hr
Typical pay range
$63k
Median, full-time
6
Fresh in this list
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01
Open technical support specialist roles
10 shown of 269 · sorted by freshness
$66k - $106k
familiarity with RBS (ROP, Bin, Shelve) workflows; experience supporting Tech Bar or end-user services; and knowledge of Mac and Windows... ...Windows Ada More: We are seeking a hands-on IT Asset Specialist to support de…
to solve the biggest challenges in the semiconductor industry. The impact you’ll makeAs a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product sup…
$122k - $145k
enable efficient and quality solution design through clear requirements, reducing delivery risk by minimizing ambiguity and rework. You support collaboration across client and Slalom delivery teams throughout our project…
Job-ID29052240Reference26-22555We are seeking a Field Resource Specialist to support electrical compliance and supervision in Washington State. This role is ideal for a certified electrical professional who is passionate…
What is our impact on the world?Watch Our Story:' Independently support enterprise connectivity services across office LAN/WAN, branch... ...standards, and change control requirements.Create and maintain technical docume…
$58k - $62k
-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries - including legal... ...-rounded Regional Service Technician who brings both hands-on technical exp…
Job Title: Salesforce Technical BA Type: FT Location: Vancouver, WA or Portland, OR USA onsite Job Summary We are seeking... ...field changes, validation rules) don't break integrations. Support change management and end…
$71.91k - $93.48k
by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It... ...& Education: #2+ years of experience in analysis, either technical or business…
Determine limits/capacity for nightly migration (network limit, support limit, etc.) Communicate with internal teams re: general... ...Deliverables: Detailed documentation: business, functional and technical requirements…
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What technical support specialists earn in Portland
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $21–$27 | $44k–$57k |
| Mid level | $26–$35 | $55k–$72k |
| Senior | $33–$43 | $68k–$90k |
Adjusted for the Portland market from national ranges.
03
What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
02
Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
04
Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
05
Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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