Join a fast-paced hospitality environment where technology directly impacts the guest experience. As an IT Operations Analyst, you'll lead support and optimization of critical systems, including POS platforms, digital or…
Engineering & IT · Portland, OR
IT Support Specialist jobs in Portland, OR
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
62
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$21–$50/hr
Typical pay range
$72k
Median, full-time
6
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01
Open it support specialist roles
10 shown of 62 · sorted by freshness
$115k - $130k
Cisco, or Check Point will also be considered. You should bring at least 3 years of multi-site network operations experience supporting routing, switching, and firewall policy across multiple locations. A solid foundatio…
$70k - $90k
Heroic Technologies is a growing Managed IT and Cybersecurity firm serving professional services organizations across the West Coast... ...We are hiring an MSP Jr. Systems Administrator to actively support and help manag…
Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a c…
Administrator to augment internal staff and provide technical expertise throughout these initiatives while also assisting with operational support as needed. II. Objective Provide senior-level systems administration serv…
$32 - $35 per hour
A Food Supplier Manufacturer in NE Portland is hiring a Desktop Support Technician for a great long term opportunity! Job Duties: Provide... ..., hardware/software procurement, and business-critical IT initiatives. Creat…
30 and S&P 500 companies. Who We Are Looking For Are you looking to launch your IT career on a team that will actually invest in you? We’re looking for an IT Support Specialist to be the friendly first point of contact f…
$68.25k - $78.75k
Title: Peer Support Specialist Supervisor Location: River House - 211 SE Caruthers Portland, OR 97214 Schedule: This is an In-person position, Monday through Friday, 8:30am - 5:00pm Wage Range: $68,250.00 - $78,750.00 Ex…
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries - including legal, financial,…
$22 - $26 per hour
Job Title: Afterschool Inclusion and Behavior Support Specialist PJA Afterschool is seeking an Inclusion and Behavior Support Specialist to provide on-site assistance to students in our care who exhibit diverse learning,…
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What it support specialists earn in Portland
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $21–$29 | $44k–$61k |
| Mid level | $29–$39 | $61k–$82k |
| Senior | $38–$50 | $79k–$105k |
Adjusted for the Portland market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
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IT Support Specialist
03
Senior IT Support Specialist
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Systems Administrator
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