$28.99 - $35.43 per hour
a journey to do our best. Helping the customers and businesses we serve to make better... ...From transaction processing to customer service, to driving innovation and launching new... ...thrive. As a Commercial Banking…
Customer Support · Portland, OR
Customer Service Representative jobs in Portland, OR
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
415
Open roles today
$17–$31/hr
Typical pay range
$47k
Median, full-time
2
Fresh in this list
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01
Open customer service representative roles
9 shown of 415 · sorted by freshness
$18 - $24 per hour
Customer Service Representative The Role Are you a customer-focused professional looking to grow? We are a leading industrial distributor seeking a highly organized Customer Service Representative to join our Tualatin te…
$23.57 per hour
What you’ll need to succeed as a Customer Service Representative at XPO Minimum qualifications: ~2 years of customer service experience ~ Strong computer, typing and 10-key skills ~ Experience with Microsoft Office ~ Ava…
operated print shop that takes pride in delivering high-quality printing services to our clients. We offer a range of products, from business cards and flyers to large-format banners and custom print projects. Our team i…
Job Title: Lead Generation Specialist - Custom Organization Products Company Overview: Closet Factory is the nations leading custom storage authority. We are a dynamic and rapidly growing company here in Oregon. We speci…
technology, advanced analytics and expert services that give advertisers unparalleled... ...advertisers and our own experts to create customized advertising programs that consistently... ...Position Overview As a Sales D…
Heavy civil construction company needs a Project Superintendent to lead a major civil project in the greater Kingsport area. The Project Superintendent will lead 30-40 employees working on grading and utility projects .…
$18.39 - $20.23 per hour
perspectives help us become a stronger organization. Let’s be better together. Position Overview: The Pharmacy Customer Service Representative I position provides customer service to members of multiple benefit plans by…
Do you enjoy working with customers over the phone and through written communication? Are... ...US), the Swagelok authorized sales and service center providing the highest quality... ...skilled and motivated Customer Ser…
02
What customer service representatives earn in Portland
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $17–$21 | $35k–$44k |
| Mid level | $20–$25 | $42k–$53k |
| Senior | $24–$31 | $50k–$64k |
Adjusted for the Portland market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
05
Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
06
Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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