$190k - $230k
Serve as the primary local market expert, continuously assessing customer preferences and patient needs, treatment dynamics, access... ...with Sabril® In the future, potential to be responsible for management of, and col…
Customer Support · Portland, OR
Customer Success Manager jobs in Portland, OR
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
415
Open roles today
$29–$66/hr
Typical pay range
$91k
Median, full-time
4
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01
Open customer success manager roles
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career to the next level by working with prestigious clients and delivering tailored insurance solutions? As a Private Client Service Manager at Gallagher, you’ll be the trusted advisor for High Net Worth individuals, ma…
$98.9k - $136k
planning, coordinating, and supporting the successful execution of digital delivery and BIM-... ...works in partnership with the Project Manager, Design Manager, discipline leads, and Digital... ...Office skills, experie…
$24 - $27.5 per hour
and Service Leader , you’ll harness your love for beauty and become the leader you are meant to be. You’ll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed…
development. Project Lead As a Project Leader at ICON, you will be responsible for guiding and managing medical communications and publication projects to ensure the successful delivery. What You Will Do: You will manage…
$80k - $150k
Customer Success $80k – $150k • 0.0% – 0.4% We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after…
Who We Are Xnurta, powered by SparkX, is an AI-powered ad management platform for brands, sellers and agencies, on Amazon and beyond.... ...technology enables both advertisers and our own experts to create customized adv…
visit . Summary The Regional Account Manager (RAM), Exterior Products reports to the... ...for defending business, gaining customer wallet share, while driving material conversion... ...At James Hardie, we recognize that…
cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’... ...primary day-to-day contact for a designated book of clients, managing their i…
powered by SparkX, is an AI-powered ad management platform for brands, sellers and agencies... ...advertisers and our own experts to create customized advertising programs that consistently... ...It is your responsibilit…
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What customer success managers earn in Portland
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $29–$38 | $61k–$79k |
| Mid level | $37–$50 | $77k–$105k |
| Senior | $48–$66 | $99k–$138k |
Adjusted for the Portland market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
05
VP of Customer Success
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