architecting delivery approaches, building successful relationships and owning business... ...Req# 1025901618 Responsibilities Manage all commercial aspects of the client and... ...and inclusion in creating success for o…
Customer Support · Seattle, WA
Customer Success Manager jobs in Seattle, WA
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
937
Open roles today
$33–$75/hr
Typical pay range
$103k
Median, full-time
5
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01
Open customer success manager roles
12 shown of 937 · sorted by freshness
$145k - $165k
technology and service provider globally. As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our... ...senior stakeholder relationships independently in consulting, customer success, or…
$167.2k - $209k
software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and... ...exceptional client service and relationship skills to ensure a successful customer experi…
$155k - $168k
experience, and the chance to contribute to the success of something great. What You'll Be... ...business results. You are a dynamic, customer- centric seller with 5 - 10 years of... ...Agentic AI platform. Responsibilit…
members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of... ...1(k) Savings Plan, discretionary profit sharing, discretionary success sharing,…
$80k - $150k
Customer Success $80k – $150k • 0.0% – 0.4% We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after…
SUMMARY: The Digital Strategy & Engagement Manager plays a vital role in Northwest Harvest'... ...of hunger’s root causes Establish success metrics, reporting frameworks, and... ...priorities and supporting systems (e.g.…
controlled digital identities for citizens, customers, and workforces. Through advanced... ...secures access, and simplifies identity management at scale. We’re trusted by leading organizations... ...Overview We are seek…
$169.88k - $280.05k
The work: No matter the project or customer, your work will have a meaningful impact... ...large Technology Hyperscaler clients and managing significant programs. In addition, you... ...project management. Proven ability…
Job Description Job Description What you'll do Manage projects by creating implementation work-plans, facilitate status calls that... ...project progress reporting. Track and report on hours spent on customer projects. U…
$95k - $100k
Our solution allows users to seamlessly manage every aspect of the business in a comprehensive... ...costs, while simultaneously improving customer retention and spending. Our platform is... ...visit: Role Overview As a…
$95k - $100k
Our solution allows users to seamlessly manage every aspect of the business in a comprehensive... ...costs, while simultaneously improving customer retention and spending. Our platform is... ...opportunities to ensure cu…
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What customer success managers earn in Seattle
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $33–$43 | $69k–$90k |
| Mid level | $42–$57 | $88k–$119k |
| Senior | $54–$75 | $112k–$156k |
Adjusted for the Seattle market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
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VP of Customer Success
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