bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management... ...Tolling Market Lead will be responsible for the growth and success of t…
Customer Support · Seattle, WA
Customer Success Manager jobs in Seattle, WA
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
527
Open roles today
$33–$75/hr
Typical pay range
$103k
Median, full-time
11
Fresh in this list
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01
Open customer success manager roles
12 shown of 527 · sorted by freshness
expertise to help drive growth through both existing and new-to-Stripe customers. You'll collaborate with the core sales, marketing, product... ...thought leadership within assigned territory to ensure user success and r…
learn how you could help make great things possible not only in your community, but around the world. In the role of Senior BIM Model Manager - Digital Delivery Lead, we'll count on you to: Provide direction for the Digi…
$125.8k - $185k
About the TeamOur sales and partner management teams are the heart and soul of DoorDash, enabling us to sign and partner with top restaurants... ...gaps, and do whatever it takes to make our tooling stack successful. A R…
$80k - $150k
Customer Success $80k – $150k • 0.0% – 0.4% We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after…
$74.2k - $129.8k
their compelling value proposition, delight Customers with engaging shopping experiences, and... ...are seeking a customer obsessed Program Manager to own the user experience for Brands... ..., and is focused on customer…
$204.4k - $258.4k
Seattle Metro area in order to support customers onsite as needed.Meet the TeamCisco’s SMB... ...opportunities, improve forecast accuracy, and manage pipeline effectively. You will also... ...digital routes to market.Dem…
organizations to reinvent how they operate, enhance customer experiences, and create sustainable... ...closely with Adobe Partner Development Managers, Sales and Industry Leaders, Account... ..., marketing, finance, lega…
$31.39 - $54.9 per hour
potential for both new and existing AWS customers. As an AWS Demand Generation... ...base via account planning and territory management. * Accurately track activity and develop... ...innovating — that’s why customers fro…
of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water... ...and projects, assistance in implementing measures to drive successful project…
$230k - $250k
out. The company is CLIA certified and is hiring a Key Account Manager to manage sales and business development within a defined territory... ...includes offering timely responses to incoming requests from customers, pat…
$162k - $230k
mission, the Sales team partners closely with customers to deeply understand their businesses... ...meaningful revenue growth and long-term success on the platform—while maintaining strong... ...the RoleWe’re looking for…
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What customer success managers earn in Seattle
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $33–$43 | $69k–$90k |
| Mid level | $42–$57 | $88k–$119k |
| Senior | $54–$75 | $112k–$156k |
Adjusted for the Seattle market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
04
Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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