$15.5 - $29.2 per hour
nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes... ...these areas. You are responsible for daily operations including managing capac…
Customer Support · Salt Lake City, UT
Customer Success Manager jobs in Salt Lake City, UT
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
219
Open roles today
$27–$62/hr
Typical pay range
$85k
Median, full-time
1
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01
Open customer success manager roles
12 shown of 219 · sorted by freshness
$80k - $110k
Description As the first point of contact for key service customers, this Account Manager role at RK Service offers the opportunity to be the central hub of communication, coordination, and customer satisfaction. You'll…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
$110k - $120k
Compliance Forms, Labeling, Audits, and Task Management) is trusted by leading enterprise brands... ...through close—bringing a motivated, customer- first approach to meet and exceed... ...targets. You'll partner closely…
developer tools to drive more transparent customer communication, deeper business... ...South America. Director of Customer Success The Director of Customer Success will... ...experience: Leading Customer Success, Accoun…
$17.15 - $28.18 per hour
administrative support to ensure smooth campus operations, including managing correspondence, official documents, and confidential records.... ...~ High School Diploma Required ~3+ years of customer service, operations s…
PDQ PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products... ...About The Role PDQ is looking for a Strategic Customer Success Manager to own ou…
$70k - $80k
We are looking for a Sales Account Manager in the Salt Lake Metro area, with a focus on... ...that supports both client and Burkhart success. Your primary focus is on Merchandise and... ...Client Experience. Your communi…
high-performance solutions. We are seeking a motivated, customer- focused Account Manager to join our growing team. In this role, you will build... ...Monitor account activity and key metrics to support customer success…
$65.97k - $87.96k
MAKE AN IMPACT As a Strategic Account Manager, you distribute and promote the use of biologics... ...territory. Works with several types of customers including Healthcare Professionals and... .... ~Profit Sharing Plan- S…
Sales Manager of Dealer Sales & Division 10 Specialties Department: Dealer Sales & Division 10 Specialties Term of... ...ideal candidate would have 5+ years of inside sales experience, customer service and administrative…
$110k - $160k
What you´ll do The Key Account Manager, a remote position, is responsible for building and growing business... ...defense and aerospace accounts. Implement new customer acquisition plans & develop customer-specific succe…
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What customer success managers earn in Salt Lake City
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $27–$36 | $57k–$74k |
| Mid level | $35–$47 | $72k–$98k |
| Senior | $45–$62 | $93k–$129k |
Adjusted for the Salt Lake City market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
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VP of Customer Success
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