$90k - $200k
Senior Account Executive is responsible for managing qualified sales opportunities from... ...through an efficient buying process. Success in this position requires strong commercial... ...executive decision-makers. Tran…
Customer Support · Salt Lake City, UT
Customer Success Manager jobs in Salt Lake City, UT
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
272
Open roles today
$27–$62/hr
Typical pay range
$85k
Median, full-time
12
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01
Open customer success manager roles
12 shown of 272 · sorted by freshness
$75k - $125k
businesses use our platform, they have a better chance to succeed, with customers reporting an average rate of return of 214%. What you will... ...specific problems for a business owner. Closing: You will manage the sale…
ourselves: What is our impact on the world?Watch Our Story:' Water Business Group is growing, and we are looking for experienced Project Managers to help lead our program forward. This is an exciting opportunity to join…
world?Watch Our Story:' Water Business Group is expanding, and we’re seeking accomplished Senior Project Managers to help drive our program’s continued success. This is a compelling opportunity to step into a high-impact…
safety, sustainable and resilient communities and quality of life. We bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management consult…
technologist mindset, with the ability to conceptualize and develop custom tools, automations, and AI integrations to elevate our... ...Serve as a Product Owner for PLS-CADD software. This includes the management of PLS-…
responsible for driving and achieving specific sales goals by managing the business relationship of strategic accounts for our OEM segment... ...gains, and maintaining the portfolio of solutions and customer satisfaction…
complex challenges facing our clients and communities. Customer Relations & Comment Management Program Manager Job Description:HDR is seeking a Customer... ..., permitting, construction, and operations. The successful ca…
$154.9k - $225.3k
video technologies to the needs of enterprise customers and the teams that serve them. The team works across product management, engineering, sales, customer-facing teams,... ...practitioner, sales, partner, and customer…
of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water... ...and projects, assistance in implementing measures to drive successful project…
around the world. HDR is currently seeking a Data Center Project Manager to join one of the largest, fastest growing, and comprehensive... .... The ideal candidate should have a proven background in successfully deliveri…
Region (the states of AZ, CA, NM, NV, and UT). As a Senior Project Manager, you are an experienced leader and contributor who develops... ...transportation, for exampleBecome an employee-owner and share in HDR’s success—…
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What customer success managers earn in Salt Lake City
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $27–$36 | $57k–$74k |
| Mid level | $35–$47 | $72k–$98k |
| Senior | $45–$62 | $93k–$129k |
Adjusted for the Salt Lake City market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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