$125k - $135k
Health IT Business Analyst II will serve as the liaison between Government stakeholders and technical teams by gathering business requirements, documenting processes, supporting system modernization efforts, and ensuring…
Customer Support · Remote
Remote Technical Support Specialist jobs
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
16,512
Open roles today
$19–$39/hr
Typical pay range
$58k
Median, full-time
3
Fresh in this list
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01
Open technical support specialist roles
5 shown of 16,512 · sorted by freshness
Business Analyst to provide senior-level analysis and advisory support to the Office of the Unit Chief within the ICE Health Service Corps... ...affecting the unit; translates stakeholder issues into technical recommenda…
Role Description We are looking for an experienced Dynamics 365 Finance & Operations (D365 F&O) Technical Support Analyst to join our D365 F&O Application Support Center of Excellence. In this role, you will take ownersh…
Role Description We are seeking a candidate to support subscription, revenue, and credit management functions for a West Coast (PST) client. Candidates outside the PST time zone must be able to align with PST working hou…
Role Description We're seeking an experienced Business Analyst to support a remote engagement with PPL. The ideal candidate will have... ...mobile application initiatives by translating business needs into technical requ…
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What technical support specialists earn remotely
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $40k–$52k |
| Mid level | $24–$31 | $50k–$65k |
| Senior | $30–$39 | $62k–$82k |
National ranges — remote pay usually tracks the employer's base market.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
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Tier 2/3 Support Engineer
04
Support Team Lead
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Support Engineering Manager
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