Customer Success Manager – Remote Application Deadline: 30 September 2026 Department: Talent Team Employment Type: Full Time Location: Philippines Reporting To: Andrew Valle Compensation: ₱60,000 – ₱80,000 / month Descri…
Customer Support · Remote
Remote Customer Success Manager jobs
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
29,035
Open roles today
$26–$60/hr
Typical pay range
$82k
Median, full-time
5
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Open customer success manager roles
7 shown of 29,035 · sorted by freshness
rely on TRM to make the world safer and more secure. The AI Customer Success function is being built from the ground up, and this role... ...help define it internationally. As the first Customer Success Manager in this a…
Position summary We are looking for a driven and client-focused Customer Success Manager to join our team. You will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our…
excel spreadsheets and homegrown project management solutions to support their clients.... ...deliver reports to help their small business customers make smarter strategic decisions.... ...a timely manner Identify barrie…
$80k - $95k
platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.... ...join us! About The Team The Customer Success organization is composed of four teams: pre-sales, customer success manageme…
$65.6k - $88.2k
company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Our Scale Customer Success Managers pick up where our Implementation team leaves off, working closely with ou…
$95k - $115k
is the pioneer of financial performance management cloud software. The Planful platform, which... ...a private company with more than 1,500 customers, including Bose, Boston Red Sox, Five... ...our goals, we are looking…
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What customer success managers earn remotely
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $26–$35 | $55k–$72k |
| Mid level | $34–$46 | $70k–$95k |
| Senior | $43–$60 | $90k–$125k |
National ranges — remote pay usually tracks the employer's base market.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
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VP of Customer Success
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