Join the team at Holiday Inn Boston Cambridge Area as a Front Desk Agent in Somerville, MA. As a Front Desk Agent, you will be the first point... ...reservations, cancellations, and room assignments using the hotel’ s re…
Hospitality & Food · Boston, MA
Hotel Front Desk Agent jobs in Boston, MA
Hotel front desk agents check guests in and out, manage reservations and billing, and resolve room issues, setting the tone for each stay from the first hello.
710
Open roles today
$18–$36/hr
Typical pay range
$52k
Median, full-time
3
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01
Open hotel front desk agent roles
12 shown of 710 · sorted by freshness
As a Hotel Front Desk Agent at Hampton Inn Boston-Natick, you will be the welcoming face of our hotel, providing exceptional service to our guests and ensuring a seamless and enjoyable stay. You will assist with check-in…
$34.13 per hour
perspective on the world. Each of our hotels cultivates a distinctive style... ...closely and coordinate with Front Office, Reservations and Sales... ...daily. Investigate any travel agent requests regarding unpaid... ..…
$22 - $24 per hour
connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops,... ...volume luxury Spa/Salon environment or luxury hotel/resort front desk exper…
demeanor and a focus on being as helpful as possible. Along with the front- facing responsibilities, this position will also be responsible... ...-Friday schedule. Responsibilities: Manage reception desk operations on a…
Description Job Description Guest Service Agent (Full-Time or Part-Time) Boston Yacht... ...is a premier luxury boutique waterfront hotel and marina located in the heart of Boston... ...either Full-Time or Part-Time . Ou…
Do You See Yourself as a Front Desk Agent? Welcome the World with Elegance at InterContinental® Boston - Where Every Guest's Journey Begins with You. At IHG Hotels & Resorts, we believe hospitality is an art-and every te…
$24 per hour
re more than just a team - we’re a community dedicated to making a difference every day. At Olympia Hospitality and the Revolution Hotel, we create a fun, supportive environment where growth never stops, and success is c…
$20 per hour
nonprofit located in Medford, MA to fill a position covering their front desk reception from 8:30-4. This person will be responsible for... ...in matching great people with great companies. Our experienced agents will li…
$27.81 - $90 per day
the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Front Desk Agent is responsible for providing attentive, courteous, and efficient servi…
POSITION PURPOSE: The Reservations Agent will offer support through all aspects of a guest reservation. Requirements of this position... ...over the telephone, email inquiries, product knowledge of the hotel packages, fa…
$19.19 - $23.23 per hour
Requisition Number: 9888 Pay Range: $19.00 - $23.00 per hour Location: Everett Work Days: Monday-Friday 10 hour day shifts Category: Clerical and Administrative Support Department: Peri=Op Job Type: Temporary Work Shift:…
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What hotel front desk agents earn in Boston
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$24 | $38k–$49k |
| Mid level | $22–$28 | $46k–$59k |
| Senior | $27–$36 | $56k–$74k |
Adjusted for the Boston market from national ranges.
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What employers ask for
The skills these listings keep naming
Property management systemsReservation managementPayment and billing accuracyConflict resolutionPhone and email etiquetteUpselling rooms and servicesMultitasking at the deskLocal area knowledge
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A guest arrives at midnight and their reservation is missing. What do you do?
Stay calm, search alternate spellings and channels, and get them a room or a solution before assigning blame. The guest's night matters more than the cause.
How do you handle an angry guest complaining about their room?
Listen fully, apologize once sincerely, and offer a concrete fix like a move or amenity. Describe staying warm while working the system.
What property management systems have you used?
Name them, such as Opera, Fosse, or OnQ. If the hotel uses another, note that you have learned a PMS quickly before.
How do you approach upselling upgrades at check-in?
Describe reading the guest and offering relevant value, like a quiet high floor for a business traveler, rather than reciting a script.
Walk me through your end-of-shift balancing routine.
Cover counting the drawer, reconciling payments against the PMS, and passing a clean log to the next shift. Accuracy and handoff discipline.
Can you work overnight audit shifts or rotating weekends?
Hotels never close, so answer honestly. Night audit willingness in particular can fast-track hiring and promotion.
05
Resume tips that move the needle
For hotel front desk agents specifically — generic advice costs you here
01
Name the PMS platforms you know, such as Opera, OnQ, Fosse, or Mews.
02
Quantify the property: room count, brand or flag, and occupancy levels you handled.
03
Include upsell revenue or enrollment numbers for loyalty programs if tracked.
04
Mention guest satisfaction scores or review mentions tied to your service.
05
List night audit experience separately; it combines the desk with accounting and is in demand.
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Where this role goes
Typical progression
01
Front Desk Agent
02
Front Desk Supervisor
03
Front Office Manager
04
Hotel General Manager
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