The Hospitality Worker II is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibili…
Hospitality & Food · Atlanta, GA
Hotel Front Desk Agent jobs in Atlanta, GA
Hotel front desk agents check guests in and out, manage reservations and billing, and resolve room issues, setting the tone for each stay from the first hello.
325
Open roles today
$15–$28/hr
Typical pay range
$42k
Median, full-time
2
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01
Open hotel front desk agent roles
11 shown of 325 · sorted by freshness
us in our mission to change the hospitality industry, forever. The Role: Administrative Assistants are the saving grace of our hotels and restaurants; being extremely organized and an effective communicator will allow th…
ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to... ...able to work all night, and also be available for other shifts at front desk when necess…
Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insight…
Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls... ...satisfaction. Maintain complete knowledge at all times of: a) all hotel features…
POSITION SUMMARY The Front Desk Agent will provide fast and effective customer service at all times ensuring guests receive great service... ...NOT LIMITED TO THE FOLLOWING: Act as the ambassador of the hotel. Provide in…
transactions, compile information to verify accuracy, and ensure all hotel accounts are balanced on every night shift. ESSENTIAL... ...Sales and Revenue Report. Perform all activities of a Front Desk agent, including wel…
Front Desk Agent As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout... ...* You will be the friendly and attentive face of our hotel, ensuring guests…
Reservationist ➢ Dazzling phone & communication skills Take and input reservations for limousine or sedan services and field general customer service requests. Reservationist Requirements Professional telephone, communic…
Front Desk Agent As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout... ...* You will be the friendly and attentive face of our hotel, ensuring guests…
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish... ...whenever a complaint is reported • Maintain all areas of the front desk; cl…
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What hotel front desk agents earn in Atlanta
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $15–$19 | $31k–$39k |
| Mid level | $18–$23 | $37k–$47k |
| Senior | $22–$28 | $45k–$59k |
Adjusted for the Atlanta market from national ranges.
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What employers ask for
The skills these listings keep naming
Property management systemsReservation managementPayment and billing accuracyConflict resolutionPhone and email etiquetteUpselling rooms and servicesMultitasking at the deskLocal area knowledge
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A guest arrives at midnight and their reservation is missing. What do you do?
Stay calm, search alternate spellings and channels, and get them a room or a solution before assigning blame. The guest's night matters more than the cause.
How do you handle an angry guest complaining about their room?
Listen fully, apologize once sincerely, and offer a concrete fix like a move or amenity. Describe staying warm while working the system.
What property management systems have you used?
Name them, such as Opera, Fosse, or OnQ. If the hotel uses another, note that you have learned a PMS quickly before.
How do you approach upselling upgrades at check-in?
Describe reading the guest and offering relevant value, like a quiet high floor for a business traveler, rather than reciting a script.
Walk me through your end-of-shift balancing routine.
Cover counting the drawer, reconciling payments against the PMS, and passing a clean log to the next shift. Accuracy and handoff discipline.
Can you work overnight audit shifts or rotating weekends?
Hotels never close, so answer honestly. Night audit willingness in particular can fast-track hiring and promotion.
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Resume tips that move the needle
For hotel front desk agents specifically — generic advice costs you here
01
Name the PMS platforms you know, such as Opera, OnQ, Fosse, or Mews.
02
Quantify the property: room count, brand or flag, and occupancy levels you handled.
03
Include upsell revenue or enrollment numbers for loyalty programs if tracked.
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Mention guest satisfaction scores or review mentions tied to your service.
05
List night audit experience separately; it combines the desk with accounting and is in demand.
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Where this role goes
Typical progression
01
Front Desk Agent
02
Front Desk Supervisor
03
Front Office Manager
04
Hotel General Manager
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