visitors in a courteous and professional manner. Answer, screen, and direct incoming phone calls and messages. Manage front desk operations, including scheduling, check-ins, and visitor logs as needed. Respond to inquiri…
Hospitality & Food · Charlotte, NC
Hotel Front Desk Agent jobs in Charlotte, NC
Hotel front desk agents check guests in and out, manage reservations and billing, and resolve room issues, setting the tone for each stay from the first hello.
213
Open roles today
$14–$27/hr
Typical pay range
$40k
Median, full-time
4
Fresh in this list
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01
Open hotel front desk agent roles
12 shown of 213 · sorted by freshness
$69.3k - $132k
What You'll DoWe’re looking for an Assistant Manager II to join our Non-Qualified (NQ) team! In this role, you’ll assist in leading Client Service operations members in the NQ department.Strategize and organize daily wor…
Sleep Inn NorthLake, Charlotte, NC 28216 is now hiring Hotel Front Desk Agent for weekend mornings. This small, beautiful, newly renovated hotel is dedicated to warm, friendly hospitality and exceptional service.Requirem…
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communi…
Position Overview: We are seeking an experienced highly motivated and customer-oriented Assistant Manager to join our team at Social Pet Hotel and Daycare, a premier pet care facility offering daycare, lodging, grooming,…
impression on our guests. You are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You... ...in a unique and personable way upon arrival. * Book guest hotel reser…
SUMMARY Classic Chrysler Dodge Jeep Ram of South Charlotte is hiring for a Receptionist to join our team! Are you looking for an opportunity where you can grow your career? Are you an organized individual with experience…
BDR Sales - Job Responsibilities: Directs customers to product information resources Handles all Internet sales inquiries personally Sets appointments for Sales Team Will be responsible for inbound phone calls and high v…
POSITION SUMMARY: Administrators are crucial to effective and efficient day-to-day operations of our company. The Office Administrator must be highly organized and detail oriented and able to ensure efficient office oper…
CMC Hotels is a Raleigh, North Carolina based company specializing in the development, acquisition, repositioning and management of upscale limited service, extended stay and full-service hotels. Our properties lead the…
Perform functions as described below Qualifications Education High School Diploma Other Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Abili…
$32k - $36k
From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 — all while keeping the heart of “People Build Businesses” alive. Our talented…
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What hotel front desk agents earn in Charlotte
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $29k–$37k |
| Mid level | $17–$22 | $35k–$45k |
| Senior | $21–$27 | $43k–$57k |
Adjusted for the Charlotte market from national ranges.
03
What employers ask for
The skills these listings keep naming
Property management systemsReservation managementPayment and billing accuracyConflict resolutionPhone and email etiquetteUpselling rooms and servicesMultitasking at the deskLocal area knowledge
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A guest arrives at midnight and their reservation is missing. What do you do?
Stay calm, search alternate spellings and channels, and get them a room or a solution before assigning blame. The guest's night matters more than the cause.
How do you handle an angry guest complaining about their room?
Listen fully, apologize once sincerely, and offer a concrete fix like a move or amenity. Describe staying warm while working the system.
What property management systems have you used?
Name them, such as Opera, Fosse, or OnQ. If the hotel uses another, note that you have learned a PMS quickly before.
How do you approach upselling upgrades at check-in?
Describe reading the guest and offering relevant value, like a quiet high floor for a business traveler, rather than reciting a script.
Walk me through your end-of-shift balancing routine.
Cover counting the drawer, reconciling payments against the PMS, and passing a clean log to the next shift. Accuracy and handoff discipline.
Can you work overnight audit shifts or rotating weekends?
Hotels never close, so answer honestly. Night audit willingness in particular can fast-track hiring and promotion.
05
Resume tips that move the needle
For hotel front desk agents specifically — generic advice costs you here
01
Name the PMS platforms you know, such as Opera, OnQ, Fosse, or Mews.
02
Quantify the property: room count, brand or flag, and occupancy levels you handled.
03
Include upsell revenue or enrollment numbers for loyalty programs if tracked.
04
Mention guest satisfaction scores or review mentions tied to your service.
05
List night audit experience separately; it combines the desk with accounting and is in demand.
06
Where this role goes
Typical progression
01
Front Desk Agent
02
Front Desk Supervisor
03
Front Office Manager
04
Hotel General Manager
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