$33.15k - $35.1k
The law firm of Marshall Dennehey is seeking a full-time Office Assistant for the firm's Cleveland, OH office. Responsibilities: Create and maintain legal files, both electronic and paper Locate and file documents in the…
Hospitality & Food · Cleveland, OH
Hotel Front Desk Agent jobs in Cleveland, OH
Hotel front desk agents check guests in and out, manage reservations and billing, and resolve room issues, setting the tone for each stay from the first hello.
110
Open roles today
$13–$25/hr
Typical pay range
$38k
Median, full-time
3
Fresh in this list
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01
Open hotel front desk agent roles
12 shown of 110 · sorted by freshness
DescriptionAt HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas t…
: Description Essential Functions Assesses customer's needs, meets quality standard for services and evaluates customer satisfaction. Demonstrates excellent communication skills; provides quality customer service by answ…
$15 per hour
Position: Front Desk Agent Reports To: Front Office Leadership / Assistant General Manager / General Manager Position Summary: The Front... ...warm and positive first impression. Register guests into the hotel’ s system,…
overseeing the nightly operations of the front desk, ensuring that all financial transactions... ...functions. Perform the duties of a front desk agent, including guest check-in/check-out,... ...about local area attracti…
About Us Here at Tim Lally Chevrolet, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providin…
Additional Information: This hotel is owned and operated by an independent franchisee,... ...to apply. Overview Assist the Front Office Manager in managing the Front Office... ...guest expectations. Maintain all front de…
The Administrative Support Worker is responsible for assisting management with administrative tasks including, but not limited to, ordering, data entry, filing, etc. The Administrative Support Worker will be required to…
Location: 6000 Parkland Blvd., Mayfield Heights, OH Erie Title is a full-service title and escrow company serving real estate agents and their clients since 1998. We are dedicated to providing exceptional customer servic…
$135k - $344k
Description The Department of Microbial Sciences in Health at Cleveland Clinic is seeking outstanding faculty candidates at all ranks (Assistant, Associate, and Full Professor) to expand its internationally recognized mi…
Be the Face of Our Hotel! Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping the…
Description About this Job The Branch Sales Administrator. Works closely with the onsite Branch Manager, the Branch Sales Administrator is responsible for many administrative/clerical functions. What you will do: Perform…
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What hotel front desk agents earn in Cleveland
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $13–$17 | $28k–$35k |
| Mid level | $16–$20 | $33k–$42k |
| Senior | $19–$25 | $40k–$53k |
Adjusted for the Cleveland market from national ranges.
03
What employers ask for
The skills these listings keep naming
Property management systemsReservation managementPayment and billing accuracyConflict resolutionPhone and email etiquetteUpselling rooms and servicesMultitasking at the deskLocal area knowledge
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A guest arrives at midnight and their reservation is missing. What do you do?
Stay calm, search alternate spellings and channels, and get them a room or a solution before assigning blame. The guest's night matters more than the cause.
How do you handle an angry guest complaining about their room?
Listen fully, apologize once sincerely, and offer a concrete fix like a move or amenity. Describe staying warm while working the system.
What property management systems have you used?
Name them, such as Opera, Fosse, or OnQ. If the hotel uses another, note that you have learned a PMS quickly before.
How do you approach upselling upgrades at check-in?
Describe reading the guest and offering relevant value, like a quiet high floor for a business traveler, rather than reciting a script.
Walk me through your end-of-shift balancing routine.
Cover counting the drawer, reconciling payments against the PMS, and passing a clean log to the next shift. Accuracy and handoff discipline.
Can you work overnight audit shifts or rotating weekends?
Hotels never close, so answer honestly. Night audit willingness in particular can fast-track hiring and promotion.
05
Resume tips that move the needle
For hotel front desk agents specifically — generic advice costs you here
01
Name the PMS platforms you know, such as Opera, OnQ, Fosse, or Mews.
02
Quantify the property: room count, brand or flag, and occupancy levels you handled.
03
Include upsell revenue or enrollment numbers for loyalty programs if tracked.
04
Mention guest satisfaction scores or review mentions tied to your service.
05
List night audit experience separately; it combines the desk with accounting and is in demand.
06
Where this role goes
Typical progression
01
Front Desk Agent
02
Front Desk Supervisor
03
Front Office Manager
04
Hotel General Manager
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