Call Center Representative Job Description We are hiring an experienced Call Center Representative to help us keep growing. Responsibilities for Call Center Representative Utilize company equipment to facilitate calls In…
Hospitality & Food · Cleveland, OH
Hotel Front Desk Agent jobs in Cleveland, OH
Hotel front desk agents check guests in and out, manage reservations and billing, and resolve room issues, setting the tone for each stay from the first hello.
139
Open roles today
$13–$25/hr
Typical pay range
$38k
Median, full-time
6
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open hotel front desk agent roles
12 shown of 139 · sorted by freshness
: Supports the day-to-day compliance, reporting, communication, and administrative activities of the supply chain operation. Interacts with internal and external customers and vendors to respond to requests and questions…
$39.62k - $48.57k
Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher qua…
Job Description Title : Administrative Assistant Location : 3800 W. 143rd Street Cleveland, OH 44111 Duration : 6 months contract on W2 Rate : $22/hr on W2 Shift Schedule : Monday - Friday, 8am - 4:30pm, 30 minutes unpai…
$15 per hour
Position: Front Desk Agent Reports To: Front Office Leadership / Assistant General Manager / General Manager Position Summary: The Front... ...warm and positive first impression. Register guests into the hotel’ s system,…
overseeing the nightly operations of the front desk, ensuring that all financial transactions... ...functions. Perform the duties of a front desk agent, including guest check-in/check-out,... ...about local area attracti…
$22 per hour
Job Title: Administrative Assistant I Pay Rate: $22/hr. Location: Cleveland, OH Area Code: 216 ZIP Code: 44111 Shift: (08:00 AM - 04:30 PM) Start Date: Right Away Keywords: #ClevelandJobs; #Administrativejobs; #INDP+ Key…
$33.15k - $35.1k
The law firm of Marshall Dennehey is seeking a full-time Office Assistant for the firm's Cleveland, OH office. Responsibilities: Create and maintain legal files, both electronic and paper Locate and file documents in the…
$18.25 per hour
Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest ho…
Description About this Job The Branch Sales Administrator. Works closely with the onsite Branch Manager, the Branch Sales Administrator is responsible for many administrative/clerical functions. What you will do: Perform…
Be the Face of Our Hotel! Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping the…
Must live in United States Must Own a Computer Must be 18 years old Must have a clean background Part time or Full time available
02
What hotel front desk agents earn in Cleveland
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $13–$17 | $28k–$35k |
| Mid level | $16–$20 | $33k–$42k |
| Senior | $19–$25 | $40k–$53k |
Adjusted for the Cleveland market from national ranges.
03
What employers ask for
The skills these listings keep naming
Property management systemsReservation managementPayment and billing accuracyConflict resolutionPhone and email etiquetteUpselling rooms and servicesMultitasking at the deskLocal area knowledge
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A guest arrives at midnight and their reservation is missing. What do you do?
Stay calm, search alternate spellings and channels, and get them a room or a solution before assigning blame. The guest's night matters more than the cause.
How do you handle an angry guest complaining about their room?
Listen fully, apologize once sincerely, and offer a concrete fix like a move or amenity. Describe staying warm while working the system.
What property management systems have you used?
Name them, such as Opera, Fosse, or OnQ. If the hotel uses another, note that you have learned a PMS quickly before.
How do you approach upselling upgrades at check-in?
Describe reading the guest and offering relevant value, like a quiet high floor for a business traveler, rather than reciting a script.
Walk me through your end-of-shift balancing routine.
Cover counting the drawer, reconciling payments against the PMS, and passing a clean log to the next shift. Accuracy and handoff discipline.
Can you work overnight audit shifts or rotating weekends?
Hotels never close, so answer honestly. Night audit willingness in particular can fast-track hiring and promotion.
05
Resume tips that move the needle
For hotel front desk agents specifically — generic advice costs you here
01
Name the PMS platforms you know, such as Opera, OnQ, Fosse, or Mews.
02
Quantify the property: room count, brand or flag, and occupancy levels you handled.
03
Include upsell revenue or enrollment numbers for loyalty programs if tracked.
04
Mention guest satisfaction scores or review mentions tied to your service.
05
List night audit experience separately; it combines the desk with accounting and is in demand.
06
Where this role goes
Typical progression
01
Front Desk Agent
02
Front Desk Supervisor
03
Front Office Manager
04
Hotel General Manager
Ten quiet minutes a day
Applying for hotel front desk agent jobs in Cleveland?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.