landscape division. He/she obtains customer information, books calls, and addresses customer concerns. (CCR's) schedule and dispatch... ...Ability to work Mon-Fri 8am to 5pm # Multi-task in a service center environment w…
Customer Support · Sacramento, CA
Call Center Agent jobs in Sacramento, CA
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
107
Open roles today
$15–$28/hr
Typical pay range
$44k
Median, full-time
7
Fresh in this list
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01
Open call center agent roles
12 shown of 107 · sorted by freshness
strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liabi…
$194.29k - $297.9k
Duties and ResponsibilitiesMarket Development & Business DevelopmentIdentify and prioritize target agencies, accounts, and buying centers aligned to a large-scale regional initiative.Define and maintain a strategic accou…
Robert Half is seeking an Accounting Manager to oversee daily accounting operations and ensure the accuracy of financial reporting in the Greater Sacramento Area. You will lead month- and year-end close processes, manage…
$55.2k - $91.1k
Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the…
$80k - $100k
are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to ****@*****.***. Only messages left for th…
Be the essential communication backbone for corporate operations! We are urgently hiring mailroom clerks who can manage time-sensitive documentation and packages. Secure immediate contract income by accepting short-term…
About Virtualite Virtualite Business Process Outsourcing Services helps entrepreneurs and organizations streamline operations through virtual support and digital process management. We drive growth by improving efficienc…
$70.3k - $85k
Claims & Provider Relations Oversight Specialist Western Health Advantage Location: Sacramento, CA (Hybrid) Salary: $70,304 – $85,000 annually "Purpose that inspires. Impact that improves lives. Join us in building healt…
Location This role is based in Sacramento, California at our headquarters in Old Sacramento. But we can assure you, Sacramento won't be the only place you'll work. We host frequent trips during the year to bring our whol…
$60k - $95k
Would you like to work for a company that treats you like family? You'll work with the most talented, hard-working individuals around that are passionate about HVAC and Plumbing. Excellent Benefits ESOP company Flexible…
$24 - $27 per hour
Description Stardust Properties Inc. is looking for a dedicated and enthusiastic Call Center Representative to join our team in Sacramento. This full-time, remote position is perfect for individuals who are eager to star…
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What call center agents earn in Sacramento
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $15–$20 | $32k–$41k |
| Mid level | $19–$24 | $39k–$49k |
| Senior | $22–$28 | $45k–$58k |
Adjusted for the Sacramento market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
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State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
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Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
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Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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