requests. • Meeting Coordination: Schedule rooms, arrange catering, handle guest accommodations, and prepare welcome signage. • Front Desk & Admin: Greet guests, answer phones, and support employee needs (key fobs, namep…
Hotel Front Desk Agent jobs in Kansas City, MO
Hotel front desk agents check guests in and out, manage reservations and billing, and resolve room issues, setting the tone for each stay from the first hello.
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Open hotel front desk agent roles
6 shown of 180 · sorted by freshness
Welder - Starting wage BR per hour to start, rate may be higher depending on experience and qualifications Job description attached
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our su…
support the administrative functions of Flourish and to serve as the front- line person answering phone calls and greeting volunteers and... ...guest paperwork and support the volunteer role of Welcome Desk Captain. ~Che…
POSITION SUMMARY: The Office Assistant supports the day-to-day administrative operations of an Everabode Property Management manufactured housing community. This role assists the Community Manager with clerical, customer…
Maintain all office functions associated with meeting the needs of the front office including incoming calls, correspondence and faxes. Due... ...(E2). Coordinate logistics for Government travel: book tickets, hotels, re…
What hotel front desk agents earn in Kansas City
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $13–$17 | $28k–$36k |
| Mid level | $16–$21 | $34k–$43k |
| Senior | $20–$26 | $41k–$55k |
Adjusted for the Kansas City market from national ranges.
What employers ask for
The skills these listings keep naming
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A guest arrives at midnight and their reservation is missing. What do you do?
Stay calm, search alternate spellings and channels, and get them a room or a solution before assigning blame. The guest's night matters more than the cause.
How do you handle an angry guest complaining about their room?
Listen fully, apologize once sincerely, and offer a concrete fix like a move or amenity. Describe staying warm while working the system.
What property management systems have you used?
Name them, such as Opera, Fosse, or OnQ. If the hotel uses another, note that you have learned a PMS quickly before.
How do you approach upselling upgrades at check-in?
Describe reading the guest and offering relevant value, like a quiet high floor for a business traveler, rather than reciting a script.
Walk me through your end-of-shift balancing routine.
Cover counting the drawer, reconciling payments against the PMS, and passing a clean log to the next shift. Accuracy and handoff discipline.
Can you work overnight audit shifts or rotating weekends?
Hotels never close, so answer honestly. Night audit willingness in particular can fast-track hiring and promotion.
Resume tips that move the needle
For hotel front desk agents specifically — generic advice costs you here
Name the PMS platforms you know, such as Opera, OnQ, Fosse, or Mews.
Quantify the property: room count, brand or flag, and occupancy levels you handled.
Include upsell revenue or enrollment numbers for loyalty programs if tracked.
Mention guest satisfaction scores or review mentions tied to your service.
List night audit experience separately; it combines the desk with accounting and is in demand.
Where this role goes
Typical progression
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