Position Summary This position is responsible for handling hotel room reservation requests for the Sandia Resort & Casino in an efficient... .... Major Duties and Responsibilities ~ Reservation Agent thanks caller for co…
Hospitality & Food · Albuquerque, NM
Hotel Front Desk Agent jobs in Albuquerque, NM
Hotel front desk agents check guests in and out, manage reservations and billing, and resolve room issues, setting the tone for each stay from the first hello.
102
Open roles today
$13–$26/hr
Typical pay range
$38k
Median, full-time
2
Fresh in this list
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01
Open hotel front desk agent roles
12 shown of 102 · sorted by freshness
standard administrative practices, software applications and satisfaction. Physical Requirements: Prolonged periods of sitting at a desk, talking on the phone, attending virtual online meetings, and working on a computer…
: Position Summary The Administrative Assistant supports the General Manager of Gaming Operations. Supervision Exercised Reports to the General Manager of Gaming Operations Major Duties and Responsibilities ~ Provides ad…
$14.62 per hour
assigned. Interacts heavily with guests. Answers and routes hotel operator phone calls Makes reservations on reservations phone... ...attractions. Maintains a working knowledge of the sales, front office, credit policy,…
$16 - $18 per hour
Job Summary: We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution…
Receptionist Albuquerque, NM * Answer all calls high volume, on a multi-line system, transfer calls throughout the company as needed. * Sort, collate, and input invoices, purchase orders, scanned and uploaded documents.…
$13 - $14 per hour
clean and presentable. * Run daily reports, such as arrivals, departures, and special requests, checking for accuracy. * Maintain front desk supplies and equipment. * Coordinate with housekeeping and maintenance to track…
$40k - $60k
Assistant General Manager The Assistant General Manager (AGM) supports the General Manager (GM) in overseeing hotel operations, ensuring guest satisfaction, and maintaining profitability. This role requires strong leader…
Job Description: Tommy Nobis Center Mission: Empowering People Through Employment Vision: Tommy Nobis Center envisions supportive communities where people with disabilities are afforded the opportunity to work. Tommy Nob…
PURPOSE: The Receptionist provides assistance to the church in answering calls, attending to visitors, providing visitors and callers with information on upcoming events, ministry information, service times etc. ESSENTIA…
and service-oriented Office Manager and Executive Assistant to provide direct administrative and operational support to the General Agent. This role is central to the smooth day-to-day operation of the firm and serves as…
$18 - $20 per hour
cues to confirm appointments and leads Coordinate schedules for Remodel Design Associates and Solar Sales Advisors Provide front desk coverage for walk-in traffic and events as needed Pay: $18.00-$20.00/hr. plus bonuses…
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What hotel front desk agents earn in Albuquerque
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $13–$17 | $28k–$35k |
| Mid level | $16–$21 | $33k–$43k |
| Senior | $20–$26 | $41k–$54k |
Adjusted for the Albuquerque market from national ranges.
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What employers ask for
The skills these listings keep naming
Property management systemsReservation managementPayment and billing accuracyConflict resolutionPhone and email etiquetteUpselling rooms and servicesMultitasking at the deskLocal area knowledge
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A guest arrives at midnight and their reservation is missing. What do you do?
Stay calm, search alternate spellings and channels, and get them a room or a solution before assigning blame. The guest's night matters more than the cause.
How do you handle an angry guest complaining about their room?
Listen fully, apologize once sincerely, and offer a concrete fix like a move or amenity. Describe staying warm while working the system.
What property management systems have you used?
Name them, such as Opera, Fosse, or OnQ. If the hotel uses another, note that you have learned a PMS quickly before.
How do you approach upselling upgrades at check-in?
Describe reading the guest and offering relevant value, like a quiet high floor for a business traveler, rather than reciting a script.
Walk me through your end-of-shift balancing routine.
Cover counting the drawer, reconciling payments against the PMS, and passing a clean log to the next shift. Accuracy and handoff discipline.
Can you work overnight audit shifts or rotating weekends?
Hotels never close, so answer honestly. Night audit willingness in particular can fast-track hiring and promotion.
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Resume tips that move the needle
For hotel front desk agents specifically — generic advice costs you here
01
Name the PMS platforms you know, such as Opera, OnQ, Fosse, or Mews.
02
Quantify the property: room count, brand or flag, and occupancy levels you handled.
03
Include upsell revenue or enrollment numbers for loyalty programs if tracked.
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Mention guest satisfaction scores or review mentions tied to your service.
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List night audit experience separately; it combines the desk with accounting and is in demand.
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Where this role goes
Typical progression
01
Front Desk Agent
02
Front Desk Supervisor
03
Front Office Manager
04
Hotel General Manager
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